EXCHANGE, RETURN & REFUND POLICY

~ Last Updated: 25/07/2026 ~
At Almerich, we are committed to the highest standards of quality and purity. As our products (AlmeRich, VitoCell, and V-Dafito) involve skincare and wellness consumables, we maintain strict return and exchange protocols to ensure the hygiene and safety of all our customers.By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. For the purposes of this policy, "you" and "your" means you as the user of the Services, whether you are a retail customer, a beauty professional (VitoCell user), or a website visitor.

Exchanges are applicable for orders made through the Almerich Official Online Store.

You may request an exchange within 3 days of receiving your goods for the following reasons:

  • Damaged or Defective: The product or its primary container is leaked, broken, or malfunctioning upon arrival.

  • Near Expiry/Expired: Products with less than 6 months of shelf life (for Skincare/VitoCell) or less than 2 months (for V-Dafito Superfood drinks).

  • Incorrect Item: The product received does not match your confirmed order.
  • Minor imperfections to the outer box/packaging that do not compromise the product’s internal quality, safety, or Halal integrity.
  • Products that have been opened, used, or had their security seals tampered with.

  1. Submit a request to support@almerich.com.my or via our website’s “Contact Us” form with your Order Number and clear photos/videos of the issue.

  2. Once approved, you must return the item to our HQ/Collection Point within 7 days.

  3. Replacement items will be dispatched within 3-5 working days upon receipt of the returned goods. If the item is out of stock, you may opt for a refund or wait for the next production batch.

Terms of Return
To be eligible for a return and subsequent refund, products must satisfy the following:

  • Must be in original purchase condition: unopened, unused, and in original packaging with all seals intact.

  • Proof of purchase (Invoice/Receipt) must be provided.

  • Hygiene & Halal Clause: Due to the nature of our products, any item with a broken seal is strictly non-returnable to maintain our Shariah-compliant purity standards.

  • Refund requests must be initiated within 3 days of receiving the goods.

  • Once the returned product is received and inspected by our Quality Control team, the refund will be processed within 7 to 14 working days.

  • Refunds will be credited back to the initial payment method (Credit Card, Online Banking, or E-wallet). We do not offer cash refunds.

Orders can only be cancelled if they have not yet been processed for shipping. Once a tracking number is generated, the order is considered “In Transit” and our standard Return Policy applies.

  • Fault of Almerich: If the return/exchange is due to an error on our part (damaged/wrong item), Almerich will bear the return shipping costs.

  • Change of Mind: We generally do not accept returns for “Change of Mind” due to the sensitivity of skincare and supplement storage conditions.

  • Customers are responsible for ensuring the product is packed securely for return. Almerich is not liable for items lost or damaged during the return transit.

The following are strictly non-returnable:

  • Promotional/Clearance items.

  • Gift-with-purchase (GWP) items.

  • Professional Salon Packs (VitoCell) that have been partially used in a retail/salon environment.

CONTACT US

If you have any questions about this Policy or wish to make a complaint, please contact us at:

Achima International (M) Sdn Bhd

Email

support@almerich.com.my

Address

No.69, Jalan Taming 6, Taman Taming Jaya, 43300, Seri Kembangan, Selangor, Malaysia.

WhatsApp

+6012 216 6811