This page (together with the documents referred to on it) tells you the terms and conditions (Terms & Conditions) on which we supply any of the products (Products) listed on our website www.almerich.com.my (the “Site”) to you.
The Products on this Site are supplied by Achima International (M) Sdn Bhd (collectively referred to as “Almerich“, “we”, or “us”). Please read these Terms & Conditions carefully before ordering. By ordering any of our Products, you agree to be bound by these Terms & Conditions.
1. INFORMATION ABOUT US
The Site is operated by Achima International (M) Sdn Bhd (Company No. 1565992T), a company registered in Malaysia, and its manufacturing affiliate Achima Skincare Sdn Bhd. (Company No. 0911819T)
2. HOW THE CONTRACT IS FORMED
2.1 Order Placement: You may place an order by following the onscreen prompts. You may check and correct errors until you click the “Proceed to Payment” button. No amendments can be made after this point.
2.2 Order Acceptance: After placing an order, you will receive an email acknowledging receipt. This does not mean your order is accepted. Acceptance is confirmed only when we send you a Dispatch Confirmation email. The contract is formed only at that moment.
2.3 Right to Refuse: We reserve the right to refuse or cancel any order for reasons including, but not limited to: Product out of stock, pricing errors, or payment authorization issues.
3. DELIVERY (HOME DELIVERY ONLY)
3.1 Delivery Scope: Almerich provides Home Delivery only. We do not offer “Self-Collection” or “In-Store Pick-up” services.
3.2 Shipping Address: Delivery will be made to the address specified in your order. We cannot deliver to multiple addresses within a single order.
3.3 Delivery Timeframe:
- Peninsular Malaysia: 1–3 working days.
- East Malaysia (Sabah, Sarawak, Labuan): 3–7 working days.
- Note: No deliveries are made on Saturdays, Sundays, or Public Holidays.、
3.4 Delivery Charges: Shipping fees are calculated at checkout based on the weight and destination.
3.5 Unsuccessful Delivery: If you are unavailable to receive the delivery, our courier partner will provide instructions for re-delivery. If the product is returned to us due to repeated failed delivery attempts caused by the customer, we reserve the right to charge for additional shipping or cancel the order with a deduction for administrative costs.
4. RISK AND OWNERSHIP
4.1 Responsibility for the Products passes to you upon delivery.
4.2 Ownership of the Products passes to you only after we receive full payment, including delivery charges.
5. PRICE AND PAYMENT
5.1 Pricing: All prices are listed in Ringgit Malaysia (RM). While we strive for accuracy, errors may occur. If a product is incorrectly priced, we will contact you before dispatch or cancel the order.
5.2 Payment Methods: We accept major Credit/Debit cards and Online Banking (FPX) via secure payment gateways.
5.3 No Membership Points: Please note that Almerich does not offer a membership point system or point redemption at this time. All purchases are transactional based on the listed price.
5.4 Security: We employ SSL (Secure Sockets Layer) technology to ensure your payment details are encrypted and secure.
6. CANCELLATION, RETURNS, AND REFUNDS
6.1 Order Cancellation: You cannot cancel an order once the Dispatch Confirmation has been issued.
6.2 Examination upon Receipt: You must examine the Products immediately upon delivery. Any claims for damage, deficiencies, or incorrect items must be lodged with our Customer Service via support@almerich.com.my within 3 days of receiving the goods.
6.3 Return Policy:
- Returns must be initiated within 7 days of our email confirmation.
- Hygiene Requirement: Due to the nature of skincare and wellness products (AlmeRich, VitoCell, V-Dafito), items must be returned in their original purchase condition—unopened, unused, and with all security seals intact.
- Any product that has been opened or used is strictly non-returnable due to hygiene and safety standards.
6.4 Refunds: Approved refunds will be processed within 7–14 working days and credited back to the initial payment method. Shipping fees are non-refundable unless the return is due to our error.
7. PRODUCT REPRESENTATION AND LIABILITY
7.1 Images: Product images are for illustration purposes only. Actual packaging may vary slightly.
7.2 Usage: Always read the labels, warnings, and directions provided with our skincare and wellness products before use. Almerich is not liable for adverse reactions caused by misuse or failure to follow instructions.
7.3 Limitation of Liability: Our total liability in connection with any product purchased through the Site is strictly limited to the purchase price of that Product.
8. EVENTS OUTSIDE OUR CONTROL
We will not be liable for any failure to perform, or delay in performance of, any of our obligations caused by events outside our reasonable control (Force Majeure), including but not limited to natural disasters, logistics strikes, or government lockdowns.
9. GOVERNING LAW
These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
10. CONTACT US
For any questions regarding your order or these terms, please contact us at:
Company: Achima International (M) Sdn Bhd.
Email: support@almerich.com.my
